Refund policy
Refund & Return Policy
Updated: August 2025
At Wheelz Depot, customer satisfaction is our top priority. Please review our refund and return policy below to understand your rights and responsibilities when purchasing from us.
01.
Returns Eligibility
- Items must be unused, unmounted, and in original packaging.
- Returns must be requested within 7 days of delivery.
- Custom-ordered or special-finish wheels cannot be returned unless defective or incorrect.
- Tires that have been mounted or driven on are not eligible for return.
02.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection.
- Approved refunds will be processed within 5–7 business days back to your original payment method.
- A 15% restocking fee applies to all non-defective returns.
- Shipping charges are non-refundable, unless the return is due to a mistake on our part.
03.
Exchanges
- We only replace items if they are defective, damaged, or shipped incorrectly. If you need an exchange, contact our support team immediately at info@wheelzdepot.com.
04.
Damaged or Incorrect Orders
- Please inspect your delivery immediately upon arrival.
- Report any damage or missing items within 48 hours of delivery.
- Include detailed photos of the damage or incorrect items when contacting us.
05.
Cancellations
- Orders can only be cancelled if they have not yet shipped.
- Custom wheel orders cannot be cancelled once production has started.
06.
How to Start a Return
- To request a return or refund, please contact us at:
📧 info@wheelzdepot.com
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